Refund and Cancellation Policy

Because our products are mostly fresh and perishable food items, we follow a strict but fair refund and cancellation policy.

Order Cancellations

Orders can be cancelled only before they are dispatched from our kitchen or warehouse. To request a cancellation, please contact us immediately with your order ID. Once an order is shipped, it cannot be cancelled.

Refund Eligibility

Refunds are allowed in the following cases:

• Order is not delivered due to our logistics or internal issue.
• Product is received in a clearly damaged or spoiled condition.
• Wrong item is delivered compared to the order invoice.

To be eligible, you must raise a complaint within 24 hours of delivery with clear photos of the outer package and the product.

Refund Timeline and Method

Once your claim is reviewed and approved, refunds will be processed within 5 to 7 working days. Refunds are issued back to the original payment method used at the time of purchase, such as your bank account, UPI, or card via the payment gateway.

Non-Refundable Situations

We do not offer refunds or replacements in the following situations:

• Change of mind after delivery.
• Incorrect or incomplete address provided by the customer.
• Customer not available or refusing delivery.
• Minor variations in taste, colour, or appearance that do not affect product quality.

How to Raise a Refund Request

Please email us at support@tastesofgodavari.com with your order ID, registered mobile number, and issue details along with photos. Our support team will review and respond as soon as possible.